GRIEVANCE REDRESSAL CELL

The Grievance Redressal Cell at Purbasthali College serves as a vital unit for addressing concerns, complaints, and grievances of students, faculty, staff, and stakeholders. Committed to upholding fairness, transparency, and accountability, the cell ensures a conducive and harmonious environment within the college community. It functions as a platform where individuals can voice their grievances freely, confident in the knowledge that their concerns will be heard and addressed impartially.

OBJECTIVES OF THE GRIEVANCE REDRESSAL CELL

The primary objective of the Grievance Redressal Cell is to provide a structured mechanism for the prompt and effective resolution of grievances encountered by members of the college community. The cell aims to:

• Provide a platform for individuals to express their concerns, complaints, and grievances in a confidential and non-judgmental manner.
• Ensure fair and impartial handling of grievances, respecting the rights and dignity of all parties involved.
• Facilitate timely and appropriate redressal of grievances, striving to achieve satisfactory outcomes for all stakeholders.
• Foster a culture of transparency, accountability, and mutual respect within the college community.
• Identify systemic issues and recommend corrective measures to prevent recurrence of grievances in the future.
• Promote a positive and conducive learning and working environment that is free from harassment, discrimination, and other forms of misconduct.
• Uphold the values and principles of justice, equity, and fairness in all grievance-related proceedings.
• Through its dedicated efforts, the Grievance Redressal Cell endeavors to uphold the institutional ethos of Purbasthali College and contribute to the overall well-being and satisfaction of its members.

COMPLAINT MECHANISM

Various notices are prominently displayed on the Notice Board to ensure wide circulation, especially among the students, providing them with necessary information. Additionally, students can access E-notices through our college website (www.purbasthalicollege.com). For the resolution of grievances, whether academic or non-academic, students may submit complaints or grievances into the Grievance Box located in the ground floor of the Old Building. The college also facilitates online complaint lodging through its website.

Any incidents of ragging or sexual harassment should be reported to the appropriate authority. Furthermore, students from SC, ST, PH, and Minority backgrounds are encouraged to report any physical or psychological harassment they experience. Established mechanisms such as the Prevention of Sexual Harassment Committee, Grievance Cell, Equal Opportunity Cell, and Anti-Ragging Cell are actively functioning. All complaints are treated seriously, and appropriate actions against offenders are ensured in accordance with the rules and regulations.

Helpline No. 9474095178

Grievance Redressal Committee

Dr. Bibhas Chandra Saha, Chairperson

Mr.  Anupam  Das, Convener

Dr.  Suchandra  Neogi,  member,

Dr.  Lipika  Ghoshal,  member,

Mr. Gopeswar Das, member,

Mr. Dilip Roy, member

GRIEVANCE REDRESSAL POLICY

GRIEVANCE FORM